Shipping policy
Last updated: September 5, 2026
Most Valourier orders arrive within 8–15 business days of purchase in the United States: 1–3 business days to process, plus 7–12 business days in transit. International delivery times are listed below. You will receive a tracking number by email as soon as your order ships.
Where we ship
We ship to the United States, the United Kingdom, the European Union and the other countries available at checkout. If your country is not listed at checkout, we do not currently ship there. We do not currently ship to APO/FPO/DPO military addresses.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day. During sales and holiday periods, processing may take up to 5 business days. Any extended timeline will be shown on the website before you buy.
Delivery times and costs
| Destination | Transit time after processing | Total time from purchase |
|---|---|---|
| United States | 7–12 business days | 8–15 business days |
| United Kingdom | 8–14 business days | 9–17 business days |
| European Union | 8–16 business days | 9–19 business days |
| Canada and Australia | 10–18 business days | 11–21 business days |
| Rest of the world | 10–20 business days | 11–23 business days |
Delivery to Alaska and Hawaii may take 5–7 additional business days. Shipping costs are calculated and shown at checkout before you pay. Delivery estimates also appear on product pages. They are estimates, not guarantees, but we base them on the actual delivery times of our recent orders.
How your order is fulfilled
Valourier works with trusted fulfillment partners who store, pack and ship our products. Because of this:
- Items from the same order may ship from different locations and arrive in separate packages, on different days. You will receive tracking for each package, at no extra cost to you.
- Packaging may not carry Valourier branding.
- Tracking may take 2–5 business days after the shipping email to show its first movement. This is normal.
If your order is delayed
If we cannot ship your order within the time stated on our website, we will notify you by email before that date with a revised shipping date. You may then choose to agree to the new date or cancel your order for a full and prompt refund. If we cannot give you a revised date, or if the order is delayed again, we will cancel it and refund you in full unless you tell us you still want it. Refunds for canceled orders are issued within 7 business days.
Tracking your order
Your tracking link is in your shipping confirmation email and on your order status page. If your tracking has not updated in 10 business days, contact us at support@valourier.com and we will investigate with the carrier.
Lost, stolen or misdelivered packages
- Lost in transit: if the carrier confirms a package is lost, we will reship your order or refund you in full.
- Marked as delivered but not received: please check with neighbors, your building’s mailroom and your local post office, and wait 2 business days, as packages sometimes arrive after being marked delivered. If it still hasn’t arrived, contact us within 14 days of the delivery date. We will open a claim with the carrier and work with you on a solution.
- Incorrect address: please check your shipping address at checkout. If you notice an error, contact us right away. We can update the address only before the order ships. If a package is returned to us because of an incorrect address, we will reship it once the shipping cost is paid, or refund the order minus the original shipping cost.
Customs, duties and taxes
United States: our prices include all import duties, tariffs and customs fees. You will not be asked to pay anything on delivery. If a carrier ever asks you to pay a duty or fee, contact us and we will reimburse it in full. Applicable sales tax is calculated and shown at checkout.
United Kingdom and European Union: prices shown to UK and EU customers include VAT. When import VAT and duties are collected at checkout, the checkout shows these amounts and you will not be asked to pay anything on delivery. If any import charges are not collected at checkout, the carrier may ask the recipient to pay them on delivery. We will always tell you before you pay whether these charges may apply to your order.
Other countries: import duties, taxes and customs fees may apply. They are set by your country’s customs authority and, unless collected at checkout, are paid by the recipient on delivery. We recommend checking with your local customs office before ordering.
If you refuse a package because of import charges that were disclosed to you, we will refund your order minus any return shipping charged to us. The original shipping cost is not refunded, except for UK and EU customers exercising their right of withdrawal.
Contact
Questions about your delivery? Email support@valourier.com or call +1 (410) 844-5379, Monday–Friday, 9 AM–5 PM ET. We reply within 24–48 hours on business days.