Privacy policy

Last updated: September 5, 2026

This Privacy Policy explains how KSO Ventures LLC, doing business as Valourier (“Valourier,” “we,” “us” or “our”), collects, uses and discloses your personal information when you visit or buy from www.valourier.com (the “Site”) or otherwise communicate with us (together, the “Services”). For customers in the United Kingdom, the European Union and the European Economic Area, we are the “controller” of your personal data. If you do not agree with this policy, please do not use the Services.

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products to you.

Who we are

KSO Ventures LLC, 3253 Bird Ave, Miami, FL 33133, United States. Email: support@valourier.com. Phone: +1 (410) 844-5379.

Personal information we collect

Information you give us directly:

• Contact details: name, shipping and billing address, email address and phone number
• Order information: products purchased, order history, shipping details and payment confirmation
• Account information, if you create one: username, password and preferences
• Customer support information: the content of messages you send us
• Marketing preferences: whether you agreed to receive emails or text messages

Payment card details are processed by our payment providers, such as Shopify Payments. We do not store your full card number. All checkout pages are encrypted with SSL/TLS, and Shopify’s checkout is certified PCI DSS Level 1, the highest security standard for handling payment card data.

Information collected automatically: when you use the Site, we and our partners collect device and usage data through cookies, pixels and similar technologies. This includes your IP address, browser and device type, pages viewed, links clicked, referring website and approximate location derived from your IP address.

Information from third parties: we may receive information from Shopify and its payment processors, from fulfillment and shipping partners (for example, delivery status), and from advertising and analytics partners.

How we use your personal information, and our legal bases

How we disclose personal information

We disclose personal information only as described below:

• Shopify and service providers who perform services on our behalf, such as payment processing, IT and hosting, customer support, email delivery, analytics and data storage.
• Fulfillment and shipping partners who pack and deliver your order. They receive only what they need to do so: your name, shipping address, phone number and order contents.
• Marketing and advertising partners (for example, Meta, Google and TikTok) to show you personalized ads. In the UK and EU, we do this only with your consent. Under some U.S. state laws, this may be considered a “sale” or “sharing” of personal information, and you can opt out at any time.
• When you direct us to, such as when you choose to share content on social media.
• For legal reasons: to comply with law, respond to subpoenas or court orders, or protect our rights or the safety of others.
• In a business transaction, such as a merger, acquisition or sale of assets.

We do not sell personal information for money.

Shopify

Shopify may collect information about your use of our store and its own services. Information you submit to us may be shared with Shopify, and Shopify may use it to improve its services and for the purposes described in the Shopify Consumer Privacy Policy.

International data transfers

We are based in the United States, and our service providers operate in several countries. If you are in the UK or EU, your personal data will be transferred to the United States and other countries that may not offer the same level of protection as your home country. When we transfer your data, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or the EU-U.S. Data Privacy Framework where our provider is certified.

Cookies and tracking technologies

We use essential cookies to run the Site and remember your cart. With your consent, where required, we also use analytics and advertising cookies. Visitors in the UK and EU see a cookie banner and can accept, reject or customize non-essential cookies, and change their choice at any time through the “Cookie preferences” or “Your Privacy Choices” link on our Site. You can also control cookies through your browser settings.

We honor the Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of your personal information for targeted advertising, where required by law. We do not currently respond to “Do Not Track” browser signals.

Email and text messages

You can unsubscribe from marketing emails at any time using the link in any email. If you agree to receive marketing text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to marketing messages is not a condition of purchase. We will still send transactional messages about your orders.

Your privacy rights

UK, EU and EEA residents. Under the GDPR and UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Restrict or object to our processing, including for direct marketing
• Receive your data in a portable format
• Withdraw your consent at any time, without affecting earlier processing
• Lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ico.org.uk)

U.S. residents. Depending on your state, including California, Colorado, Connecticut, Virginia, Texas, Oregon and other states with privacy laws, you may have the right to know and access, correct and delete your personal information, receive a portable copy, opt out of the sale or sharing of your information, targeted advertising and profiling, and appeal our decision if we decline your request.

California residents: in the past 12 months, we collected the categories of information listed in “Personal information we collect”: identifiers, commercial information, internet activity, approximate geolocation and inferences. We disclosed them to the categories of recipients listed above. We do not use or disclose sensitive personal information to infer characteristics about you.

How to exercise your rights. Use the “Your Privacy Choices” link on our Site or email support@valourier.com. We will verify your identity before responding, usually by confirming your email address and order details. You may use an authorized agent, and we may ask for proof of authorization. We respond within one month for UK and EU requests and within the time required by U.S. state law, usually 45 days. To appeal a decision, reply to our response with the word “Appeal.” We will not discriminate against you for exercising any of these rights.

Children

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

Security and retention

We use reasonable administrative, technical and physical safeguards to protect your information, but no system is perfectly secure. We keep order and transaction records for as long as tax and accounting laws require, usually up to 7 years. We keep account data until you delete your account, and marketing data until you unsubscribe or withdraw your consent. We keep other data only as long as needed for the purposes described in this policy.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date. If we make material changes, we will notify you as required by law.

Contact

For questions about this policy or to exercise your rights, contact us at:

KSO Ventures LLC
3253 Bird Ave, Miami, FL 33133, United States
Email: support@valourier.com
Phone: +1 (410) 844-5379